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Effective date of this privacy policy is May 10, 2009 .
Predictive Response, Inc. is a licensee of the TRUSTe EU Safe Harbor Privacy Seal Program. TRUSTe is an independent organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. TThis statement applies to information we collect from www.predictiveresponse.com
and any other sites on the World Wide Web owned and/or operated by
Predictive Response inc. or where Predictive Response, Inc. may have
licensing agreements where information is collected Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have any questions or concerns regarding this statement, you should first contact:
Predictive Response, Inc.
15732 Los Gatos Blvd.
Suite 102
Los Gatos, CA 95032
Attn: Legal Department
Email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url
TRUSTe will then serve as a liaison with us to resolve your concerns.
Predictive Response, Inc. complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. This site will respond to your request to access or delete personal information within 30 days as is required under the EU Safe Harbor program.
Collection of Information
We
collect non-personally identifiable information about you in a number
of ways, including tracking your activities through your IP address or
most-recently-visited URL. However, we do not collect any personally
identifiable information about you unless you voluntarily submit
contact information to us, such as name, phone, email address, and mailing address by filling out a form or survey,
registering your email address with us or emailing us. We may also
collect personal information from you at other points on our site that
state that personal information is being collected.
Disclosure of Information
We do not sell or rent your personally identifiable information to any third parties.
Use of Information
We
use personally identifiable and non-personally identifiable information
for internal marketing purposes, for trend analysis, for pattern
detection, and for site administration. However, we do not use personally identifiable information collected
from the website to send unsolicited mailings to you. Of course, if
applicable, we do use personally identifiable information to perform
the services for which such data was collected (i.e., if you sign up
for an email newsletter, we will send the email newsletter to the
address you provide us).
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on by clicking on the unsubscribe link contained in the footer of the email.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by clicking on the unsubscribe link in the footer included in each newsletter or communication or by emailing us at the reply address of the email. or you may contact us by phone at 888-404-5296.
Third Party Sites
This
policy only addresses our activities from our servers. Other sites
(including those that we link to within an advertisement, article or
otherwise, and third party sites or services with which we offer or
co-brand) may have their own policies, which we do not control, and
thus are not addressed by this policy.
The forms referenced for Salesforce.com on our site will connect directly with websites owned and operated by Salesforce.com who have their own corporate privacy policy, and the policies contained herein do not apply to the data collected by them.
Review and Removal of Your Personally Identifiable Data
If
you provide us with personally identifiable information to have us
perform ongoing services to you, we will provide you with a way
to review the information we have on file and either change or remove
such data. To do so, please notify us via post or email at the address
above and we will provide you with your contact information for review.
To make changes, send us the changes and we will respond to your request for access within thirty (30) days of the request. Unfortunately, to the extent that
such information is also stored in other databases, we cannot always
ensure that such corrections or deletions will reach the other
databases. If you wish to have information you provided to us online
removed from our records, please provide us with the information as you
submitted it to us at the address above. We will use all reasonable
efforts to ensure that your information is removed from our records.
Cookies and Other Tracking Methods
When you view our website, we might store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies, which are tied to personal information, do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. Cookies can help us provide information that is targeted to your interests and they allow us to better understand how users use our site, which in turn helps us focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but some parts of our site, including our registered customer account web sites may not work properly in that case.
Third Party Tracking
We use a third-party tracking service from Google Analytics that uses cookies to track information about visitors to our site in the aggregate on page visits, time on page, and visitor bounce rates to enable our making the site better and more informative to our visitors.
Legal Disclosure
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Security
We
use industry-standard methods to protect your personally identifiable
information from unauthorized access. Among other techniques, we
usually store such information on a computer behind our “firewall” in a
secure location, and we often restrict the number of employees
internally who can access such data. Of course, there is no such thing
as “perfect security” on the Internet.
Amendments
Amendments to this policy will be posted at this URL and will be effective when posted.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Anti-SPAM Policy
Predictive
Response
does not tolerate the sending of spam and unsolicited mail, and the use
of third-party, purchased, rented, or harvested mailing lists is not
allowed.
Any customer found using Predictive Response to knowingly send such mail will have their
service terminated.
If
you’ve received an unsolicited email from one of our customers, please notify us
immediately at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. We investigate every complaint,
and you will receive a response from our abuse team regarding the action we’re
taking to deal with the abuse.
Predictive
Response takes several steps to keep abuse to a minimum. Among other things,
we:
- Interview new customers about both the origins of their mailing
lists
and their marketing practices. Customers who are not able to meet our
requirements will not be allowed to use the Predictive Response service.
- Check campaign list for addresses that appear harvested (info@,
sales@, etc.) or that otherwise indicate that the mailing list is potentially
third party in nature. If we see anything suspicious, the campaign is disabled
and the client is contacted.
- Immediately open an investigation if a client receives an abuse
complaint to our abuse address or through one of the feedback loops we maintain
with many Internet and Email Service Providers.
If you
suspect a client of abusing our service (or have any questions regarding our
policies), please do not hesitate to contact us at
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.
As noted above, all complaints are investigated, and you will receive a
response detailing the action we’re taking to deal with the issue.
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