Predictive support packages range from quick online chat for basic setup questions to marketing strategy consultations and campaign design.
- THE PREDICTIVE KNOWLEDGE BASE provides our clients with access to videos and “how tos”. We cover the most frequently asked questions as well as provide tips and tricks so that even advanced users can increase their knowledge of Predictive and email marketing.
- INCLUDED WITH ALL EDITIONS is online chat (during business hours, Pacific Time) and recorded video support. New clients also are provided with initial setup support and training included.
- BUSINESS HOURS for live phone and screen support is available Monday through Friday (excluding holidays) from 8 AM PT to 5 PM PT.
| Features | Silver | Gold | Platinum |
|---|---|---|---|
| Phone access and online screen sharing during business hours | ✓ | ✓ | ✓ |
| Priority phone queue and case routing | ✓ | ✓ | |
| On demand one-on-one training sessions | ✓ | ✓ | |
| Campaign and system setup “Health Check” | ✓ | ||
| Designated Customer Service Representative (CSR) | ✓ | ||
| Predictive performs necessary application administration services on your behalf. Services include creating reports, modifying user profiles and more. | ✓ | ||
| Starts at: | 5% of service contract
Minimum of $50/month |
10% of service contract
Minimum of $250/month |
15% of service contract
Minimum of $500/month |